Learn the fundamentals of providing professional technical support to users and organizations.
IT Support Fundamentals introduces service desk concepts, user communication, ticketing, documentation, troubleshooting workflows, escalation, remote support, asset management, and professional IT practices.
Students, aspiring help desk technicians, support specialists, and anyone preparing for an IT career.
Technical support combines technology knowledge with communication, documentation, problem solving, and customer service.
Computer Fundamentals; Operating Systems Fundamentals; Computer Troubleshooting